What data do we process about you, what do we use it for and how long will it be kept?
Data for processing your order
If you order something, we need certain information from you to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs.
For this purpose we collect your name, e-mail address, delivery address(es), payment details and your telephone number.
The data is necessary to execute the agreement you have concluded with us. By law we must keep the data related to your order for 7 years.
Information about your contact with customer service
You can contact customer service 24/7. You can call, email or chat with us or send us a message via social media. We use the data stored in your account to contact you in response to your question or complaint to us.
Data for an optimal shopping experience
Our store contains various items. We would like to help you find what you are looking for among all these articles.
First of all, we ensure that our website works properly so that you can shop optimally. To this end, when you visit mundobracelets.com, we collect your IP address, information about your internet browser, any language settings and information about the operating system settings of the computer or mobile device you use to visit us.
We, our advertising networks and media agencies can show you advertisements. This is done on the basis of your previous visits to our websites and the websites of third parties. Your surfing, search and purchasing behavior is collected based on cookie techniques, your IP address and the advertising number that is linked to the device you are surfing with.
We also ensure that mundobracelets.com is as relevant as possible by tailoring our store to your personal preferences. To do this, we collect your search, click and purchasing behavior at Mundo Bracelets. We use this data to map generic customer patterns, so that we can use them on an individual level. This is not so much about knowledge about individual customers.
Other third party service providers
We also engage other third party service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties.
The types of work that our external service providers perform for us are:
- supporting the provision of our digital services such as hosting, maintenance and support of our websites and applications;
- supporting our advertising and marketing campaigns;
- providing financial services, such as payment services, collection agencies and credit reference agencies;
You have the right to request access to the data we have available about you at any time.
You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can do this 24/7 via our customer service.
You have the right to object to the processing of your data if you do not agree with the way we process your personal data.
You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, you can contact us via customer service.
You have the right to request us to delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep by law.
You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact our customer service for this.